WHEN WILL MY ORDER SHIP?
Product orders are typically processed and shipped within 2-3 days of purchase. Custom orders may take 3-5 days to ship. Once your order ships, you will automatically receive tracking information via the email provided during checkout. If you have any questions about your tracking, please feel free to reach out to us.
If your order hasn’t shipped within the expected time frame, please don’t hesitate to contact us for a swift resolution at [email protected].
Please consult our Shipping Policy for further details.
HOW DO I TRACK THE STATUS OF MY ORDER?
To track the status and location of your order, please visit our Order Status Page.
WHY HAS THERE BEEN NO UPDATE ON MY TRACKING?
If it has been over 10 days since your order has shipped and there have been no updates on the shipper’s website or in your tracking information, please get in touch with us at [email protected] for further assistance.
HOW MUCH IS THE SHIPPING?
Tee Smart Fashion offers Free Shipping to many areas. Shipping is currently FREE to most countries. We also provide international shipping. Shipping prices may vary based on the size and destination, and the applicable charges will be reflected in your shopping cart after you enter the shipping address during checkout. Please note that taxes and duties do not apply.
Do keep in mind that some of our larger products are considered oversize by many carriers, and this may result in additional fees.
WHEN WILL I RECEIVE MY TRACKING NUMBER?
Tee Smart Fashion needs to manufacture your products before shipping. We allow a 24-hour window for customers to cancel their orders. After this period, we will process your order and prepare it for shipping, which typically takes 3-4 business days. You will receive an email with all tracking details as soon as your order ships.
WHAT IS YOUR RETURN POLICY?
You may cancel or amend your order within 24 hours of purchase. We are dedicated to ensuring our customers’ satisfaction and offer a 100% customer satisfaction guarantee. If you wish to return a product, kindly ensure it is undamaged. Custom orders are the only products on our site that are considered FINAL SALE items.
To return your merchandise, please email us at [email protected] for the return address, and always include your ORDER NUMBER and full NAME. Please note that we do not provide prepaid shipping packages to return products; you must cover the shipping expenses.
CANCELLATION POLICY
You can cancel your order within 24 hours of purchase, MST. If you decide to cancel your order after this period, you will need to return the undamaged product to receive a full refund. Orders cannot be exchanged after 24 hours, as they will have entered the production process. Be sure to review our RETURN POLICY.
CHANGE MY ORDER
Amendments to your order and address details are allowed within 24 hours of purchase. Please contact us at [email protected] as soon as possible with your change requests. Make sure to include your full NAME and ORDER NUMBER. We will confirm the requested changes.
DAMAGED PRODUCT
If your product arrives damaged or defective, we offer a hassle-free replacement process. Here’s what to do:
- Take a digital photo of the damaged product and, if the package is damaged, the shipping container.
- Attach your photos to an email and send them to [email protected]. Please include your ORDER NUMBER, FULL NAME, and a brief description.
- You will receive an email confirmation within 24 hours that your damaged replacement will be processed.
- If your photo return is confirmed, you do not need to mail back the product. We will process the refund or replacement based on the claim and automatically send out your replacement.
COLOR DISCREPANCY
Colors may appear differently from one screen to another. Actual colors can vary, as each monitor and portable device displays colors differently. At Tee Smart Fashion, we strive to edit our photos to provide samples as true to life as possible. However, we cannot guarantee that the color you see on your device accurately matches the actual product’s color.
WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries, please send an email to [email protected], and your message will be forwarded to the appropriate contact person.
WHAT CARRIER DO YOUR ORDERS SHIP WITH?
All U.S. and international orders are shipped via USPS and EMS.
ARE THERE DUTIES FOR AMERICAN ORDERS?
No, there are no additional duties for American orders. For international orders, the fees may vary depending on the country of residence.
PROMOTIONS
If you have received a promotion offer CODE, you can redeem your discount at the time of Checkout in your Cart Discount section.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards through our merchant service provider, PAYPAL.
HELP & CONTACT US
If you haven’t found answers to all your questions in this customer service section, please feel free to Contact us at [email protected]. Be sure to include your full NAME and ORDER NUMBER, and our customer service specialist will be in touch with you shortly!